Refund Policy

Overview

At Ghost Interviewer, we stand behind our AI-powered interview assistant. We want you to be completely satisfied with your subscription. This policy outlines our commitment to fair refunds while protecting our service from abuse.

All payments are securely processed through Paddle, our trusted payment provider. Paddle handles billing, invoicing, and payment processing on our behalf.

Eligibility for Refunds

Our refund eligibility requirements:

• First-time subscribers only: The 7-day guarantee applies to your first subscription purchase with Ghost Interviewer.
• Within 7 calendar days: Your refund request must be submitted within 7 days of your initial payment date.
• Full refund only: Eligible refunds are processed for the full subscription amount. Prorated refunds for partial months are not available.
• One refund per customer: The money-back guarantee can only be used once per customer account.

How to Request a Refund

To request a refund, please email our support team with the following information:

• Your registered email address
• Date of purchase
• Subscription tier (Operative or Ghost)
• Reason for refund (optional, but helps us improve)

Send your request to: islam.alabsi.dev@gmail.com

Our team will review your request and respond within 1-2 business days to confirm your refund eligibility.

Processing Time

Once your refund is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• Depending on your bank or card issuer, it may take an additional 3-5 business days to appear in your account
• You will receive an email confirmation when the refund is processed

If you haven't received your refund after 15 business days, please contact us at islam.alabsi.dev@gmail.com.

Subscription Cancellation

You may cancel your Ghost Interviewer subscription at any time. Here's what happens when you cancel:

• Immediate effect: No future charges will be made to your payment method
• Continued access: You'll retain full access to Ghost Interviewer until the end of your current billing period
• No partial refunds: Cancellations do not qualify for prorated refunds for unused time
• Resubscribe anytime: You're welcome to resubscribe at any time in the future

To cancel your subscription, you can manage your subscription through your Paddle account or contact our support team.

Non-Refundable Situations

Refunds are not available in the following situations:

• After 7 days: Requests made more than 7 days after the initial purchase date
• Repeat refund requests: Customers who have previously received a refund from Ghost Interviewer
• Subscription renewals: Refund requests for recurring monthly charges after the first billing cycle
• Service abuse: Accounts that have violated our Terms of Service or engaged in fraudulent activity
• Partial month usage: Prorated refunds for any portion of a billing period

Chargebacks

Before initiating a chargeback with your bank or credit card company, we strongly encourage you to contact our support team first. We're committed to resolving any billing issues quickly and fairly.

• Chargebacks incur additional fees and administrative costs
• Filing a chargeback may result in immediate account termination
• Most issues can be resolved faster by contacting us directly
• We maintain records of all transactions and communications

If you believe there's been an error with your billing, please reach out to islam.alabsi.dev@gmail.com and we'll work with you to resolve it promptly.

Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

• Email: islam.alabsi.dev@gmail.com
• Response Time: 1-2 business days

We value your business and are committed to ensuring your satisfaction with Ghost Interviewer.